Banking from your computer or smart device has never been easier. Hometown Community Banks' unified Digital Banking platform streamlines your financial management, offering a consistent experience both online and mobile. You can easily check balances, transfer funds, pay bills, and more. Our commitment to security ensures your information is protected with features like multi-factor authentication and anomaly detection.

To continue delivering an outstanding digital banking experience for all our customers long-term, we must migrate to a new platform. We believe you will find the new system more secure, user-friendly, and convenient.

Our Go Live date for all business and consumer customers is September 16, 2024. After that date, access to the legacy online banking platforms will no longer be available.

You can call our designated Customer Contact team members who are ready to assist with the new Digital Banking system at 309-284-1350 or email [email protected] to receive assistance.

Sign in to the Hometown Banks app and tap the [Menu] button. The Menu is in 'Settings,' Touch/Face ID. Note: You must have Touch/Face ID enabled on your mobile device before enabling it through the Hometown Banks app.

Touch ID

1. Toggle the Touch ID or Fingerprint Login switch from "Off" to "On"
2. Review the information about using fingerprint authentication and tap the [Continue] button.
3. Enter your login ID and password, and tap the [Authorize] button.
4. Scan your fingerprint
   Apple: Place your finger on the [Home] button to enable Touch ID.
   Android: Place your finger on the fingerprint scanner to enable Fingerprint Login. The location of the scanner varies from device to device.

Face ID

1. Open the Hometown Banks app and tap the [Face ID] button.
2. Review the information about using Face ID and tap the [Enroll Now] button.
3. Enter your login ID and password, and tap the [Authorize] button.
4. Face ID is now set up. You can tap the [Face ID] button to log in.

The new Digital Banking platform has a “Forgot Login” feature.  You can follow the procedures below to use this self-service option.

1. On the login screen, click [Unlock User / Forgot Login].

2. Click the tab that applies to you [Unlock User] or [Forgot Login].

3. Fill out the information, click [Continue], and follow the steps to success.

If you aren’t able to complete the process above or would like assistance, please call our Digital Banking Team at 309-284-1350.

Whether you access Digital Banking through our website or our Mobile App, logging into the new platform will require you to authenticate your identity via a Secure Access Code that will be sent via one of the email addresses or phone numbers we have on file for your account.

Apple Users
If you use our Mobile App and have an Apple device (an iPhone or iPad), the new Mobile App should automatically download to your device on September 16^th. If you are unsure whether your App has been updated, follow the procedures below. 

1. Navigate to the Apple App Store / Look for the App Store icon.
   
    
2. Find the search feature.
    
3. Type [Hometown Community Banks] and click [Search] on the keyboard.
   
    
4. If you see [Get] or [Update] click it. 
   
   Note: When you see that ‘Update’ has changed to ‘Open,’ the app has been successfully updated.
   
    
5. Click [Open] to log in.
    

Android Users
If you use our Mobile app and have an Android device (such as Motorola, Samsung, or Google), the new App will not automatically download to your device. Begin by deleting ALL Hometown Banks apps from your device. Android users must download the new App from the Play Store using the procedures below.  

1. Navigate to the Play Store / Look for the Play Store icon.
   
    
2. Find the search feature.
    
3. Type [Hometown Community Banks] and click [Search] on the keyboard.
   
    
4. Click the Clock Tower icon.
   Note: The drop-down arrow only shows screen shots from the website.
   
5. Click [Install] on your device. 
   
   Note: When you see that 'Open' has changed from grey to blue, the app has been successfully downloaded.
   
    
6. Click [Open] to log in.

If you access Digital Banking through the HometownBanks.com website, you will no longer need to choose either “Personal” or “Business” when you log in. 

You will notice a change in how our Digital Banking App looks after the upgrade.

Old App
Light blue background with dark blue clock tower icon.

New App
Blue gradient background with white clock tower icon.

First, thank you so much for participating in our Digital Banking preview! We really appreciate your help in making this transition a success.

If you use our website to log in to Digital Banking, you will no longer need to use the hometownbanks.com/digitalpreview site. Please login directly at hometownbanks.com using the box in the upper left-hand corner.

Apple Users
If you used the Mobile App during the preview and are an Apple user, to ensure that you continue to get updates and do not have access problems in the future, please delete the Test Flight App if you are not using it for other test purposes and the current Hometown Community Bank app from your mobile device. You will then need to download the new Digital Banking app directly from the Apple App Store by following the steps below.

1. Navigate to the Apple App Store / Look for the App Store icon.
   
    
2. Find the search feature.
    
3. Type [Hometown Community Banks] and click [Search] on the keyboard.
   
    
4. If you see [Get] or [Update] click it. 
   
   Note: When you see that ‘Update’ has changed to ‘Open,’ the app has been successfully updated.
   
    
5. Click [Open] to log in.

Android Users
If you used the Mobile app during the preview and are an Android user, to ensure that you can continue to get updates and don’t have access issues in the future, please delete the current mobile app on your device.  You will then need to download the new Digital Banking app directly from the Play Store by following the steps below.

1. Navigate to the Play Store / Look for the Play Store icon.
   
    
2. Find the search feature.
    
3. Type [Hometown Community Banks] and click [Search] on the keyboard.
   
    
4. Click the Clock Tower icon.
   Note: The drop-down arrow only shows screen shots from the website.
   
5. Click [Install] on your device. 
   
   Note: When you see that 'Open' has changed from grey to blue, the app has been successfully downloaded.
   
    
6. Click [Open] to log in.

On September 16^th, all of our standard banking services that customers have previously utilized on our legacy Retail or Business Online Banking platforms will be available. 

However, if you use Quickbooks, Quicken, Mint, or certain other third-party platforms that are linked to our Digital Banking platform to automatically download your banking transactions, there may be a delay of up to 5 business days before you will be able to re-connect those systems to our Digital Banking platform due to limitations within the third-party software. Please be patient as these companies update our Digital Banking link.

Yes, your personal data security remains a top priority for the Bank. In fact, our new Digital Banking platform offers additional security features. The new platform is well-established and used by many other banks across the country. 

A Secure Access Code is used in the new Digital Banking Platform as an additional security measure to verify your identity when logging into your account for the first time and periodically thereafter. Secure Access Codes can be received by text, phone, or email.

During initial login, the Secure Access Codes listed for your account will include all of the email addresses and phone numbers associated with your account on our banking system. This could include outdated email addresses or phone numbers that you no longer use. After your initial login, you will have the option to remove any unwanted or outdated information using the following procedures.

1. Click [Settings] in the menu.

2. Click [2-Factor Authentication].

3. Click the pencil to edit and the trash bin to delete.

If you log in for the first time and are not able to verify your account through the Secure Access Codes listed, please contact our Digital Banking team for assistance at 309-284-1350.

For security purposes, it is very important this information is up to date.

If you log in for the first time and are not able to verify your account through the Secure Access Codes listed, please contact our Digital Banking team for assistance at 309-284-1350.

If you are able to use one or more of the Secure Access Codes to complete your initial login, please do so. After your initial login, you will have the option to remove any unwanted or outdated information using the following procedures.

1. Click [Settings] in the menu.

2. Click [2-Factor Authentication].

3. Click the pencil to edit and the trash bin to delete.

If you log in for the first time and are not able to verify your account through the Secure Access Codes listed, please contact our Digital Banking team for assistance at 309-284-1350.

If you are able to use one or more of the Secure Access Codes to complete your initial login, please do so. After your initial login, you will have the option to add or remove

1. Click [Settings] in the menu.

2. Click [2-Factor Authentication].

3. Click the pencil to edit and the trash bin to delete.

4. Click [Add Contact] to add a new email, voice or text.

Although some customers may have chosen to share their Login ID and password with a family member or business colleague in the past, sharing this information is never a good idea from a security perspective. With the addition of Secure Access Codes in the new system, sharing a Login ID will no longer be possible. Each authorized signer or user for an account will need to enroll in our Digital Banking platform to obtain their own login credentials.

If you consistently use the same computer or mobile device for login, you can register your device in order to receive Secure Access Codes less often. If you click the “Register Device” button at login, you will not be required to use a SAC code as frequently. But please note, that certain transactions including external transfers and ACH payments may always require a SAC code for authentication purposes.

If you use public computers or shared devices, we strongly recommend that you do not register your device so that a SAC will be received each time you login.

Customizing your Digital Banking experience by re-arranging your accounts is simple. Follow the procedures below:

1. Click in the white space within the grey box of the account you wish to move.
   
2. Drag the account to the place desired until the space you want the account is a solid grey box.
   
3. Success!
   

You can easily establish one or more groups within Digital Banking to ensure certain accounts always remain together. Simply follow the procedures below.

1. Click the 3 dotted toggle menu to the right of the Accounts section.
   
    
2. Click [Create new group].
   
    
3. Fill out the information and click [Save].
   
    
4. The new group will appear under accounts with the name.
   
    

On certain mobile devices, accounts can sometimes unintentionally move as you are scrolling through Digital Banking depending on how you hold your device and move on the screen. This is a known issue within the Digital Banking platform and should improve through future upgrades.

Certain security alerts are automatically set up for you on the new Digital Banking system: password reset notifications, account lockout notifications, and notifications of external transfers. If you have established custom alerts such as low balance alerts or alerts for incoming deposits, you will need to re-establish those alerts within the Settings Menu.

Yes! Your debit card will work the same in the new system. Features like Card Control, Digital Wallet, Travel Plans, Alerts, and access to the surcharge free MoneyPass network ATMs are all still available within the new Digital Banking Platform.

Yes, you may do one-time or recurring transfers from one account to another at any time. To do so, select [Transfers & Payments] and then [Transfer Money]. Complete the transfer. 

The only transactions that can be disputed within Digital Banking are debit card transactions and auto debits. It’s easy to submit your dispute. Here’s how.

1. Select the account the transaction posted to that you wish to dispute.

2. Locate the transaction you wish to dispute in the Transactions list.

3. Click on the ellipsis next to the dollar amount of the transaction.

4. Click [Dispute transactions], which is the last option. You will get the below pop-up.

5. Click [Dispute transactions].

6. At the bottom of your screen, you will receive a confirmation of the number of items and dollar amount of the transaction you are disputing. Click [Dispute transactions].

7. You will receive the below screen, which you want to click [Continue dispute].

At this time, you will be prompted with a series of questions.

It’s critical to the dispute process to complete these questions accurately and thoroughly. Incorrect information could lead to a denied dispute. Denied disputes are not able to be corrected and resubmitted.

Once you have completed the Dispute Transaction form, please click [Submit dispute].

You will receive confirmation that your dispute has been submitted.

If you have disputed a transaction in error, there are several times throughout the dispute process that you are able to cancel the dispute. Once it has been submitted, you will need to contact the bank to cancel the dispute.

QuickBooks Online - Download our helpful guide to learn how.
QuickBooks Desktop - Download our helpful guide to learn how.
Quicken - Download our helpful guide to learn how.