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Hometown Community Banks' New Digital banking upgrade is going live Monday, September 16, 2024... Safe & Secure, Convenient, and User-Friendly.

To help make the switch to the new platform as smooth as possible, we've put together a timeline of system events we would like you to note:

Thursday, September 12 at 5pm

• Personal, Small Business, and Business Service customers - Please verify your scheduled transfers if you are an early adopter. Go to Transfers & Payments > Manage External Accounts > Instant Verification.
• BillPay access will be removed from Online Banking, so Payer, Scheduled Payments, and History can be transitioned to the new Digital Banking. All BillPay payments will continue as scheduled.

Friday, September 13 at 5pm

• Personal Online and Mobile Banking will be inquiry only.
• Business Online and Mobile Banking will be taken offline.

Monday, September 16 at 8am

• Desktop and Laptop users: Login hasn't changed. Visit HometownBanks.com and log in with your current login ID and password.
• Personal and Business Mobile Banking Users - Please delete all Hometown Banks Apps and get the new app.
• System alerts will be available for reset.
• Reestablish alerts.
• BillPay will be available for regular use.
• As a reminder, please ensure your contact information is updated in our current online banking system no later than Friday, September 13 before 5pm.

We will be sending you important information about logging in and utilizing the new system on Monday, September 16.

We have 'time' for you! If you have any questions, please contact Digital Banking Support. For questions, email [email protected] or call 309-284-1350.

New Digital Banking Video Hub

Our New Digital Banking platform launches September 16. These videos aim to empower you, enhance your banking experience and help make informed financial decisions.
Click here to view the videos!

August 6, 2024

RE: Important Information Regarding Online Banking for Business

Dear Valued Business Customer,

As previously communicated, Hometown Community Banks, a Division of Morton Community Bank will move to a new Digital Banking platform on September 16, 2024.

Because you currently originate ACH or Wires using our Online Banking platform, there are a couple of changes to note regarding the new Digital Banking.

• With other additional security and authentication features, a Security Token will not be required at log-in but will be required at the release of funds:
• for all Wire Transfers
• for some ACH Originations (based on your limit, you may not even need to use a Security Token)
   
• ACH and Wire Transfer payees will be referred to as Recipients. 
• ACH Recipients and Templates have been automatically imported based on your history within the current Online Banking platform to assist with your Origination within the new platform.
• You may manually create your Wire Transfer Recipients and Templates in the new platform by copying the information from the current Online Banking platform if completed by September 16.

Very Important: 

• All automatic recurring ACH Originations must be cancelled/stopped within the current Online Banking platform BEFORE September 16, 2024 and re-established/restarted in the new Digital Banking platform. You may reach out to us for assistance and/or questions.
   
• Please do not schedule an ACH on the current platform with a settlement date after September 16, 2024.
   
• Fraud related to ACH Origination continues to increase due to Business Email Compromise. The best way to protect your account is to ALWAYS verify banking information in person or by phone to a known contact and to NEVER accept banking information through email alone. As an ACH Originator, it is your responsibility to verify the banking information for your recipients and verify any new or changed banking information; please see the Security Procedures in section six and in Schedule C of your signed ACH Agreement for a complete listing of your responsibilities.

We would love for you to join our preview group. Email us! at [email protected] to schedule your training.

We will provide additional information in the coming weeks. Thank you for your cooperation as we move forward.   

If you have questions, please contact us. We are here to help!

Sincerely,

Your Business Services Team

309-284-1293

Dear Valued Business Customer,

We are moving to a New Digital Banking platform on September 16, 2024.

One exciting change is the reduced need for the security token that one or more of your company’s employees may use to log into online banking. Currently, if an online banking user has access to process ACH Origination or Wire transfers online, they are required to use a security token to log into online banking. After September 16th, the token will only be required at the release of funds if certain criteria are met.

We will be reaching out to you individually to get you set up with a secure token, if necessary. 

We will provide additional information in the coming weeks. Thank you for your cooperation as we move forward.      

If you have questions, please contact us at 309-284-1294
or [email protected]. We are here to help!

Sincerely,

Hometown Community Banks

Dear Valued Business Customer,

We are committed to excellent customer service, protecting our customer’s private information, and providing you with the most up-to-date online banking services. 

On September 16, 2024, we are moving to a New Digital Banking platform and will continue to email you information regarding the preparation for this project. 

Thank you for your cooperation as we move forward.   

If you have questions, please contact us. We are here to help!

Hometown Community Banks, a Division of Morton Community Bank, is committed to providing excellent customer service and protecting our customer’s private information in today’s world when fraud is at an all-time high.

An important step in protecting your banking information is verifying that the email address associated with your Online Banking profile is your preferred email and adding a mobile number. The email address or mobile number may be used to deliver secure access codes for logins in the future.

Update your email and add your mobile number to your Online Banking profile.

Thank you for your cooperation in helping us keep your Online Banking information safe. If you have questions, please contact us. We are here to help!

Click here to view the Contact Update email.