Personal and Small Business Digital Banking News and Updates
Please visit this page regularly as we roll out details related to the upgrade.
Our New Digital Banking is Live! Our new digital banking is safe and secure, convenient and user-friendly.
Click here to get started now on Desktop or Mobile.
The new Hometown Community Banks mobile app is now available and live. The button above will lead you through step-by-step instructions to download, log in, and use the new mobile app.
Important quick tips:
- Apple users: The new app will automatically replace the old app on your device.
- Android users: Please delete the old Hometown Community Banks app from your device and then download the new app from the Play Store.
- You need to know your Login ID to initially log on to the new app.
- When you login to the new platform, you will need to verify your identity through a secure access code sent by email, text, or phone.
- Your alert notifications will need to be reestablished on the new app.
- BillPay will be available on the new app and all your payees will be listed.
For help, email us at [email protected] or call us at 309-284-1350.
We have 'time' for YOU!
Sincerely,
Your Hometown Community Banks Team
Hometown Community Banks' New Digital banking upgrade is going live Monday, September 16, 2024... Safe & Secure, Convenient, and User-Friendly.
To help make the switch to the new platform as smooth as possible, we've put together a timeline of system events we would like you to note:
Thursday, September 12 at 5pm
- Personal, Small Business, and Business Service customers - Please verify your scheduled transfers if you are an early adopter. Go to Transfers & Payments > Manage External Accounts > Instant Verification.
- BillPay access will be removed from Online Banking, so Payer, Scheduled Payments, and History can be transitioned to the new Digital Banking. All BillPay payments will continue as scheduled.
Friday, September 13 at 5pm
- Personal Online and Mobile Banking will be inquiry only.
- Business Online and Mobile Banking will be taken offline.
Monday, September 16 at 8am
- Desktop and Laptop users: Login hasn't changed. Visit HometownBanks.com and log in with your current login ID and password.
- Personal and Business Mobile Banking Users - Please delete all Hometown Banks Apps and get the new app.
- System alerts will be available for reset.
- Reestablish alerts.
- BillPay will be available for regular use.
- As a reminder, please ensure your contact information is updated in our current online banking system no later than Friday, September 13 before 5pm.
We will be sending you important information about logging in and utilizing the new system on Monday, September 16.
We have 'time' for you! If you have any questions, please contact Digital Banking Support. For questions, email [email protected] or call 309-284-1350.
New Digital Banking Video Hub
Our New Digital Banking platform launches September 16. These videos aim to empower you, enhance your banking experience and help make informed financial decisions.
Click here to view the videos!
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Upgrade Coming Soon! We are committed to providing excellent customer service, protecting our customers' private information, and providing the most up-to-date online banking services.
We are moving to a New Digital Banking platform September 16, 2024. We will continue to email you information regarding the preparation for this project and how it will affect you. If you have any questions feel free to reach out.
Join our Limited Preview User Group! If you're interested, please Click Here to log in and share your comments and suggestions. You can contact us at [email protected] or 309-284-1350 for questions or concerns.
Thank you for your cooperation as we move forward.
Make sure your contact information is up to date. Please provide updated information by choosing from any of the below options:
- Call us at 309-284-1350.
- Stop by any of our 50+ convenient branch locations.
- Use the “Mail” option in the upper right-hand corner of Online Banking to “Compose” a secure message.
Our Customer Support Team is ready to assist you. Thanks for helping us keep you connected and your account secure!
Click here to view Contact Update email.
Click here to view Contact Update letter.
Resources
Do you know you Login ID?
'Time' to prepare for a smooth transition. Click here to learn more.
New Digital Banking Video Hub
Click here to learn how to maximize your new digital banking experience.
Business Services
Digital Banking News & Updates
Introduction to Digital Banking
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We are Here to Help!
If you can’t find what you’re looking for, let us know. We’re ready to help in person, online, or by phone.
Call Us
Digital Banking Support 309-284-1350